Buying insurance is an important financial decision that requires careful consideration. As a result, most people who need insurance buy it directly from an insurance agent. However, most insurance agents fail at selling insurance. They usually do so by selling other products and services while failing to effectively sell the policies they're trained to sell.
First, agents usually have a limited understanding of the insurance they sell. Most insurance sales are direct sales from advertisements or sales presentations. These are good sales skills because they require a customer to both understand the product and understand their needs in order to make a purchase. However, most insurance sales require a customer to first understand their needs then understand the options for meeting those needs. This can be challenging since most people buy insurance only when something bad has already happened. By that point, it's usually too late to change past decisions, so understanding the policy isn't enough. The buyer must also understand how the policy works.
In addition, agents often lack the necessary technical knowledge to fully understand the intricacies of policies and rates. As a result, many agents are often unsuccessful in selling policies, and ultimately fail to meet customer expectations.
First, agents usually have a limited understanding of the insurance they sell. Most insurance sales are direct sales from advertisements or sales presentations. These are good sales skills because they require a customer to both understand the product and understand their needs in order to make a purchase. However, most insurance sales require a customer to first understand their needs then understand the options for meeting those needs. This can be challenging since most people buy insurance only when something bad has already happened. By that point, it's usually too late to change past decisions, so understanding the policy isn't enough. The buyer must also understand how the policy works.
In addition, agents often lack the necessary technical knowledge to fully understand the intricacies of policies and rates. As a result, many agents are often unsuccessful in selling policies, and ultimately fail to meet customer expectations.